General terms and conditions (GTCs)

§ 1 scope, customer information
The following terms and conditions govern the contractual relationship between the Heinrich & Reuter Solutions GmbH, its brand the “Welcome App Germany” and the consumers and companies, which offer goods to buy via the online shop of this website. Terms and conditions contrary or deviating from this regulations will not be recognized by us.

§ 2 conclusion of contract
The offers on the Internet are subject to confirmation and non-binding and represent only an invitation to make an offer. You can save one or more products in the shopping cart. In the course of the order process, enter your data and requirements regarding Payment type, modality, and so on. Only by clicking on the order button you are giving a binding offer to which you are bound for three working days following the order. With the confirmation of receipt sent immediately via E-Mail, explains at the same time the acceptance of your offer and with that the completion of the purchase contract.

§ 3 customer information: store your order data
Your order contains details of the contract (e.g. Type of product, price, etc.) that are stored by us. We will send you the terms of use via E-Mail and you can also access them at any time on our Web page.

§ 4 payment and late payment
The goods are paid via PayPal. You will receive a regular invoice with VAT, as E-Mail with your order confirmation.

§ 5 retention of title
The object of purchase remains our property until full payment.

§ 6 the arrangements for delivery
Delivery of ordered goods takes place within 7 days to the address communicated by the customer by a carrier designated by the seller, in so far as the goods are on stock. If the goods are currently not available you will be informed on the order page. The cost of shipping are available in the order summary. The buyer shall bear the shipping costs. For deliveries abroad prices are calculated by weight separately for packing and shipping as far as nothing else is specified. If the buyer wishes a special type of dispatch, at the higher costs, he has to pay the extra cost.

§ 7 limitation of liability
We exclude liability for slightly negligent breaches of duty, unless they are not material contractual duties, life-threatening damages for body or health or guarantees or claims under the product liability Act. The same applies to breaches of duty of our vicarious agents and our legal representatives. In particular the obligation to pass you the ordered good and to get you the property belongs to the essential contractual obligations. Still, we have to give you the good free of material and legal defects. Claims for damages of the purchaser due to obvious defects of the delivered goods are excluded, if he does not show the deficiencies within a period of fourteen days following delivery.

§ 8 right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons. The revocation period is fourteen days from the date on which you or a third party authorized by you got the goods under your possession. To exercise your right of cancellation, send an E-Mail to us at or fax to 0351/65615779. The revocation does not apply to distance contracts for the supply of goods, which are not prefabricated and whose production is an individual choice by the consumer. It the customer is entrepreneur in the sense of § 14 BGB and he agrees to the terms of the contract in the exercise of his profession he does not have a right of withdrawal.

§ 9 consequences of revocation
If you cancel this contract, we will refund account payments that we have already received within 14 days to your PayPal. As the reason for the return is intent or negligence on our part, we will refund back also the delivery costs. We reserve us the right to refuse the payment until we have received the goods back completely. You have to return the goods without delay, and in any case once we have informed you about the successful withdrawal of the contract. The buyer has to bear the direct cost of returning the goods. You need to come up for the loss of value of the goods only if the loss is based on a not necessary actions for testing the quality of the delivery.

§ 10 final provisions
The contract between buyer and seller on the basis of these terms and conditions is subject to the law of the Federal Republic of Germany. Should any provision in these terms and conditions or a provision within the framework of other agreements be invalid the other provisions remains unaffected. Changes and additions to these general terms and conditions must be in writing.

Information according to § 5 TMG:

IT hilft gGmbH
Represented by Peggy Reuter-Heinrich
Scariastraße 9
01277 Dresden
E-Mail: info(at)