Welcome app Germany

Integration help via Smartphone for refugees and immigrants in Germany

Images show examples of Dresden in german language, app contains more local/regional content, app is available in German, English, French, Arabic, Russian, Farsi
  • Welcome App Germany is 100 % free of charge for the user
  • Available for Android, iOS, and Windows
  • Multilingual due to the origin of the user
  • DE/EN/FR/AR/RU/FA implemented , more languages possible
  • General information about everyday life
  • Specific information on the topic of asylum
  • National and regional contacts
  • Can be used also without constant Internet connection
  • Tested and validated data only
  • Constantly updated and extended
  • Sustainable approach
  • Non-profit initiative by two IT companies

"As a nonprofit initiative we have committed ourselves with our skills as software developers to the task, to help the immigrants’ refugees and asylum-seekers arriving in Germany to find their way around their new environment and with that to facilitate the orientation and integration."

Welcome_App_Germany_Initiator_Saxonia_Systems Welcome_App_Germany_Initiator_HeiReS
Initiators and operators of the welcome app

Download the app for all platforms

The current situation and our solution

Since 2015, the influx of refugees and asylum-seekers – due to worldwide wars and crises – represents a major challenge for the European Union, and in particular to the Federal Republic of Germany. In addition to accommodation and catering of those who seek help, especially the supply of information is a huge difficulty. Far too often, this takes place in paper form and with stale data. This is not least due to the acute excessive demands by authorities and aid organizations.

Since approximately 80% of immigrants have a Smartphone or access to one, the welcome app was created. Using current, validated and tailored specifically to the needs of information – for example in their own language and corresponding topics – we want to help facilitate the orientation and integration in Germany, thereby supporting the affected as well as authorities and aid organizations.

Available for all major smartphone platforms, multilingual, with only validated content, the app was developed in close consultation with those who are affected. It closes the gap between those who need help and those who offer it in supporting the distribution of much-needed general but also local and regional information, data and contacts.


The welcome app as a real help for orientation and integration through the provision of information

The welcome app was created originally as a solution for the city of Dresden, meanwhile it has become to a modular system with a constant extension of content and functionally. The substantive extension refer mainly to two types of information:

  • For one, there are many general information to life, everyday life and practice in Germany and about the country itself. All information obtained from reliable sources or are written by ourselfs. All are decorated in as simple language to ensure high intelligibility and good translatability. We are very grateful that suggestions were the topics specifically of asylum-seekers and still collected in the form of feedback and implemented.
  • On the other hand, the app includes steadily growing local and regional content and contacts that are relevant to refugees/immigrants when they arrive in a town or a region. Also this information is carefully researched and validated. We are very happy, that we already have inspired some cities and regions for the welcome app. Partly financed from public authorities and partly from sponsors we were able to integrate many local/regional information, data and contacts.
Contacts and data are available or in progress for the following regions …

  • City of Dresden
  • City of Frankfurt am main
  • City of Munich
  • City of Dortmund
  • City Göttingen
  • District of Göttingen
  • City of Chemnitz
  • City of Rostock
  • City Schwerin
  • District of peine

Other cities/regions are in preparation/planning

Features and highlights of the welcome app concept

Idea and concept to the app originated in German courses for refugees in Dresden

High benefit thanks to only tested/validated information and contacts

Extensive positive feedback with an increasing acceptance of the app in target groups

Web interface for addition and correction of general and regional content

Massive invest for the production of more and more cities/regions to add to the concept

Scalable, automated translation, checked and corrected by appropriate experts

After download, no Internet connection necessary for availability of all data/contacts

Members of the team or representatives of the cities researching users relevant contacts

Available for Android, iOS, Windows phone and normal Windows systems (starting with version 8.1)

Team of up to six people working constantly on content and development

Secure Non-profit concept with the funding for the preservation of the project

Concept has many sponsors, supporters and partners in business and politics

The welcome app for your city/region?

Our vision for the welcome app is the integration of cities and towns with regional/local information and contacts. Refugees should find orientation with the app thanks to general information about Germany and have all the contacts/data available thanks to local information. For this we rely to some extent on assistance and cooperation with the local authorities.

While we research many contents by ourselves but this can’t replace first-hand information of representatives. The financing of the necessary effort is for us – even with the support of sponsors – not always possible. We have elaborated a valid and transparent model, after which (based on the number of inhabitants) the expenses are calculated and billed. Gladly we send a non-binding cost estimate.

Our system allows a comfortable and time-saving integration of new data that also allows easily updates and corrections. Gladly we inform you how it works, how we support you and what administrative costs potentially would arise for your city/region.


Welcome App Integration for your city/region? Or a Welcome App for your Country?

Welcome app sponsorship

The welcome app is a Non-profit initiative. That means we have no plans to aspire profit with it. However such a project with such a large scale naturally causes high running costs, which we cannot afford as operator of the app and that sometimes can’t be covered by the coffers of the interested cities/regions. Therefore we are constantly looking for organizations, businesses or individuals that would like to support us in realizing the Welcome App Germany.

In order to thank you for your support adequately, we have elaborated a model which provides different categories from a formal thank you letter to public mentioned in social media to the listing within the app.

At this point we like to thank all those who have supported us so far in creating the Welcome App.

Welcome app possible Maker:
"The word accrete, which means as much as growing together is in ACCRETECH. We want to help simplify the integration in Germany, improve and accelerate."


Welcome app supporters:
Heinrich & Reuter Solutions GmbH

Welcome app fans:
AHC bitcom surfaces, aps Solutions GmbH. V., CONVANIT GmbH & Co. KG

You would like to suppurt the Welcome App quick and easy?

We give something back!

Because of afterwards obtained sponsors, improved work processes or support by third parties, it may happen that financial surpluses are generated by the Welcome App. We use this in an appropriate amount for donations to other charitable initiatives and associations, which – actively or passively – offer help in the refugee context.

We use the industry-standard share to the calculation of surpluses by ~ 10%. All income generated via the welcome application don’t get included in the corporate context of HeiReS or Saxonia Systems but remain excluded in special accounts for running the app, its further development, the covarege of everyday costs or in the case of the surplus for donations.

We select the recipients very precisely and carefully. Donations go exclusively to organizations and associations that are active in the following areas and work fair, sustainable and transparent:

  • Aid to refugees in Germany
  • Aid to refugees in the countries of origin
  • Aid to refugees in so-called "transit countries"
  • Help on the ground in the countries of origin (health)
  • Help on the ground in the countries of origin (supply)
  • Help on the ground in the countries of origin (human rights)
euros in total are already donated or about to be donated to …

App details and download

Permissions asked by the app: use of the Internet connection (for updates) and location service (for digital map). The app is still usable without both functions. There is no data collection, storage or dissemination to third parties. The version for Windows phone is a universal app that is fully functional and can be run on normal Windows systems (starting with version 8.1). It is optimized for the use on Smartphones and tablets/PCs.

How to contact us

Heinrich & Reuter Solutions GmbH,
Scariastr. 9, 01277 Dresden, Germany

+ 49 (0) 351 65615776

Your reason to get in touch with us *

Contact Agreement: *
Yes, I agree to be directly contacted!

(* marks required fields/information)

The press and press contact

We are pleased about the almost overwhelming feedback and the public perception, which received the welcome app since the first release. Many thanks to all members of the press who support us with your work in the publication and dissemination of the app.

Aktuelle Pressemitteilung (April 2016)

Latest Press Release (April 2016)

Kontakt für Presse-Vertreter

We ask for your understanding that we can only process initial press inquiries.

Links to the press of the last few months:

2015 - Teil 2
2015 - Teil 1


"We're the good guys"
July 2016, new Germany
'Smartphone app makes it easier coming in Schwerin'
June 2016, Schwerin news
"Apps, digital solutions and a payment card"
May 2016, Dresdner official journal
"Refugees and the Technology of Exile"
May 2016, the Wilson Quarterly
"Digital helper for newly arrived"
May 2016, grimme lab.de
"Welcome App – Help For Self Help"
April 2016, help-for-selfhelp.eu
"Welcome app – Dresden welcome help for refugees"
March 2016, entwickler.de
"Social startups are looking for money"
March 2016, Handelsblatt
"Refugee help now available via app"
March 2016, Göttinger Tageblatt
"Reasons for refugees"
March 2016, Islamic News
"Voice app as a good supplement of the welcome app"
March 2016, Berliner Morgenpost
"Welcome app for refugees: info about Göttingen directly on your Smartphone"
March 2016, Hessische/Niedersächsische Allgemeine
"Reasons for refugees – social startups looking for money"
March 2016, Dresdner neueste Nachrichten
"Integration help via Smartphone: how welcome app Germany refugees welcomes"
March 2016, JAXenter
"Rush at the entrepreneurs Conference in Dresden"
February 2016, Dresdner neueste Nachrichten
"Phone apps welcome refugees to Germany"
January 2016, NEWSOK
January 2016, www.wirsindfreiberg.de
"Integration on all channels: apps for refugees"
January 2016, digitalfernsehen.de
"E-inclusion"Welcome "app"
January 2016, Schwäbische.de
"Phone apps welcome refugees to German"
January 2016, DailyAmerican
"Apps want to help refugees, to deal in Germany. How good are they?"
January 2016, mirror online / Bento
"Apps are designed to help refugees arriving"
January 2016, economic week

2015 - Teil 2