Welcome App Germany

Orientation and integration help for immigrants and refugees in Germany

  • Welcome App Germany is 100 % free of charge for the user
  • Available for Android, iOS, and Windows
  • Runs on smartphones, tablets, laptops, PCs (OS dependend)
  • Multilingual due to the origin of the user
  • DE/EN/FR/AR/RU/FA implemented
  • Further languages possible
  • General information about everyday life
  • Specific information on the topic of asylum
  • National and regional contacts
  • Can be used also without constant Internet connection
  • Tested and validated data only
  • Constantly updated and extended
  • Sustainable approach

A project of

Responsible for design, development, content:

App details and download

Permissions asked by the app: use of the Internet connection (for updates) and location service (for digital map). The app is still usable without both functions. There is no data collection, storage or dissemination to third parties. The version for Windows phone is a universal app that is fully functional and can be run on normal Windows systems (starting with version 8.1). It is optimized for the use on Smartphones and tablets/PCs.

The Welcome App Concept


For refugees, migrants and immigrants
● Available for all smartphones and tablets
● Several native languages available
● Wide range of themes with high utility
● Added value through local contacts
● Supporting integration and togetherness
● Makes learning German easier


For helpers, counselors and authorities
● Available for Windows PCs and laptops
● Translation help in case of missing translator
● Better understanding through information
● Constant topicality saves printing costs
● Extending option for contacts
● Digital reference book covering a variety of topics


For cities, communities and counties
● Available for terminals and large screens
● Information material with local references
● Activating volunteers and associations
● Emphasizing local characteristics
● Extension through dialogue possible
● Lower costs in comparison to brochures and websites

For companies, welfare and NGO‘s
● Printed version available
● Company representation
● Support of regions and functions possible
● Input of own ideas and suggestions
● Connection to the labor market
● Information materials for integration within companies

The welcome app for your city/region?

Cities/regions already integrated with local content:
• Berlin
• Chemnitz
• Dortmund
• Dresden
• Erlangen
• Frankfurt am Main
• Görlitz (Landkreis)
• Göttingen
• Göttingen (Landkreis)
• Harburg (Landkreis)
• Mainz
• Meißen (Landkreis)
• Meschede
• Mittelsachsen (Landkreis)
• München
• Peine (Landkreis)
• Rostock
• Sächsische Schweiz Osterzgebirge (Landkreis)
• Schwerin
• Wiesbaden

Further cities/regions are in preparation/planning


Welcome App Integration for your city/region? Or a Welcome App for your Country?

Welcome app sponsorship

The Welcome App Germany in its current version was run by the Heinrich & Reuter Solutions GmbH – a.k.a. HeiReS – as a none-profit project until the beginning of 2017. Since March 2017, it was transferred into administration and operation by the non-profit IT hilft gGmbh. HeiReS will continue to work at the Welcome App as a technical partner and supporter for IT helps gGmbH.

In addition to HeiReS, there are a number of other companies, associations etc. who, with their friendly support, have made the Welcome App possible, financed specific features or subsidized specific regions. We would like to thank all of you for your contribution to our vision.

In order to thank us for your support, we have worked out a model that offers a wide range of possibilities, from a formal thank-you letter, through public naming in the social media to listing within the app.

Welcome App Möglichmacher/Enablers:
„In ACCRETECH steckt das Wort Accrete, was so viel bedeutet wie Zusammenwachsen. Wir möchten dazu beitragen, das Zusammenwachsen in Deutschland zu vereinfachen, verbessern und beschleunigen.“



Welcome App Unterstützer/Supporters:

Welcome App Fans:
AHC Oberflächen, aps Solutions GmbH, bitcom e. V., CONVANIT GmbH & Co. KG

As a none-profit comany, it is not only our wish, but also our legal duty to work unselfishly and without profit orientation. As a result, all of our revenues and donations flow directly into our projects. In some cases we also donate to other non-profit projects, e.g. in the context of refugee aid in Germany, in the countries of origin and in so-called “transit countries”.

You want to support the Welcome App quickly and easily?

How to contact us

A project of IT hilft gGmbH,
Scariastr. 9, 01277 Dresden

+49 (0)351 31293064

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Press/media information and contact

We are pleased about the almost overwhelming feedback and the public perception, which received the welcome app since the first release. Many thanks to all members of the press who support us with your work in the publication and dissemination of the app.

Current Press Release (October 2016, in cooperation with Microsoft)

Prior Press Release (April 2016)

Contact for press/media

We ask for your understanding that we can only process initial press inquiries.

Links to press/media mentions the last few months:

2015 - Teil 2
2015 - Teil 1


"We're the good guys"
July 2016, new Germany
'Smartphone app makes it easier coming in Schwerin'
June 2016, Schwerin news
"Apps, digital solutions and a payment card"
May 2016, Dresdner official journal
"Refugees and the Technology of Exile"
May 2016, the Wilson Quarterly
"Digital helper for newly arrived"
May 2016, grimme lab.de
"Welcome App – Help For Self Help"
April 2016, help-for-selfhelp.eu
"Welcome app – Dresden welcome help for refugees"
March 2016, entwickler.de
"Social startups are looking for money"
March 2016, Handelsblatt
"Refugee help now available via app"
March 2016, Göttinger Tageblatt
"Reasons for refugees"
March 2016, Islamic News
"Voice app as a good supplement of the welcome app"
March 2016, Berliner Morgenpost
"Welcome app for refugees: info about Göttingen directly on your Smartphone"
March 2016, Hessische/Niedersächsische Allgemeine
"Reasons for refugees – social startups looking for money"
March 2016, Dresdner neueste Nachrichten
"Integration help via Smartphone: how welcome app Germany refugees welcomes"
March 2016, JAXenter
"Rush at the entrepreneurs Conference in Dresden"
February 2016, Dresdner neueste Nachrichten
"Phone apps welcome refugees to Germany"
January 2016, NEWSOK
January 2016, www.wirsindfreiberg.de
"Integration on all channels: apps for refugees"
January 2016, digitalfernsehen.de
"E-inclusion"Welcome "app"
January 2016, Schwäbische.de
"Phone apps welcome refugees to German"
January 2016, DailyAmerican
"Apps want to help refugees, to deal in Germany. How good are they?"
January 2016, mirror online / Bento
"Apps are designed to help refugees arriving"
January 2016, economic week

2015 - Teil 2